Customer Service

Home >
Customer Service

Customer Service

Shipping & Delivery
Privacy & Security
Returns & Replacements
Ordering
Payment, Pricing & Promotions
Viewing Orders
Updating Account Information

Shipping & Delivery: KOFLEX SPORTS NUTRITION ships merchandise to locations within the continental United States and to some international locations. Please contact us for information on international shipping. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

HOW WE HANDLE AND PROCESS YOUR ORDER 1. Within seconds of placing your order, you will receive an email confirmation containing your order number & other important information. 2. If you place order during regular business hours, we make every effort to ship it the very same day. If you order later in the day, your order will be packaged and prepared for shipment the very next morning. 3. After your order is shipped, you will receive an email with your tracking number. 4. In just a couple of days, typically 3-5 days, your order will be delivered directly to your door.
Privacy & Security: Privacy is of great concern to most users of the Internet, and is a critical part of an enjoyable and satisfactory user experience. Koflex Sports Nutrition is acutely aware of and sensitive to the privacy concerns of our customers and other visitors to our Web site. Whether you are a customer of our various products and services or a visitor to our site, we assure you that we do not collect personal information from you unless you provide it to us. If you are purchasing products from us, you may be asked to provide certain personal information. Please note however that we are asking for this information for the limited purposes of creating your personalized profile, and authenticating your identity in order to process your orders. You should be assured that we do not provide or sell personal information about our customers or site visitors to any vendors or third party.
Returns & Replacements: Return packages must have prior authorization. Packages returned without an authorization number will be refused. No returns after 14 days of receiving the items. A 15% restocking fee will be charged for all returns. Shipping charges will not be refunded. Sorry, we cannot accept opened supplements.
Ordering: Ordering on our site is easy and straight-forward. Just follow the easy step-by-step instructions to complete your order.
Once you've placed your order, you will receive e-mails about your order informing you about your order status:

    * Order Confirmation. This e-mail confirms that your order have been received. It will include your order number and other transcation details. Please keep this e-mail for your records.
    * Backorder Notice. Occasionally some of our products maybe back-ordered for one reason or another. If this happens, you'll receive this email.This e-mail informs you that an item you ordered is not available for immediate shipment and will ship when it is available. Your credit card is only charged when the product is shipped. When the item is available to ship, you will receive an order confirmation e-mail. Please keep this e-mail for your records.
    * Shipment Confirmation. You'll receive this e-mail confirming that your order, or part of your order has shipped. Please note that multiple items orders may be shipped separately.
    * Other important notice about your order. Seldomly you may receive important notice from us regarding your order. The reasons this e-mail may include: difficulty in processing your order, inability to ship to the address provided, duplicate order, cancellation of order. You will receive instructions on what to do or you can call our Customer Service Specialist at 888-405-0301 or Email us: service@koflexsports.com to address the issue.
Payment & Promotions: We accept all major credit cards including Visa, MasterCard, American Express, and payment via Paypal or Google Checkout. We also accept checks and money orders. Orders paid by check will not be processed until the funds have been verified. Orders paid by money order are sent within 24 hours. If you are sending a money order or check, please make it payable to: KOFLEX SPORTS NUTRITION; Promotional coupon codes only work for registered customers. Please register to take advantage of our offers.
Viewing Orders: The best and easiest way to view your orders and order history is to become a registered customer. You will have access to all your orders, and have a convenient way to keep track of your orders, and make changes to your account as needed.
Updating Account Information: Updating your account information is easy. Please login to your account and change or modify your information as needed.